FAQs & Policies
Emergency towing
Where do you provide towing?
Emergency towing is available within The Villages, Florida. Call 716-785-9617 with your pickup location.
How far is an included tow?
Memberships include unlimited tows up to 15 miles per tow during the three-year term. A one-time tow covers one tow up to 15 miles.
How do I request emergency towing?
Call 716-785-9617 for 24/7 emergency towing. Tell us your pickup location and what happened to your cart.
Tows over 15 miles
Towing beyond the included 15 miles costs $2.50 per additional mile.
Who or which cart is covered?
Each towing membership covers one golf cart per customer.
When does membership coverage start?
Your towing membership coverage begins immediately after successful payment.
Appointments
How does the booking deposit work?
The deposit shown for your selected service is due when you book. It is credited toward your final bill.
What information should I provide?
Include your service address, cart make and model, whether it is gas or electric, and a description of the work needed. You may also include a photo link or email photos with your name and appointment date.
How can I request an appointment change?
Call 716-785-9617 or email par3designs@gmail.com with your name and appointment date.
Cancellation and rescheduling policy
To receive a refund of your $25 booking deposit, cancel at least 48 hours before your scheduled appointment. To request a cancellation, call 716-785-9617 or email par3designs@gmail.com with your name and appointment date.
Deposit refunds and missed appointments
Your $25 booking deposit is refundable when you cancel at least 48 hours before your scheduled appointment. Cancellations made less than 48 hours before the appointment and missed appointments are not eligible for a deposit refund. When you attend your appointment, the deposit is credited toward your final bill.
Shop information
Shipping
Orders ship within 1–2 days. After dispatch, Priority shipping takes an estimated 2–3 days and Standard shipping takes an estimated 3–5 days. Processing time is additional to shipping transit time. For orders containing multiple products, the shipping charges for each product are added together for the selected shipping method.
Local delivery
Local delivery is available within The Villages, Florida, for a $5 delivery fee. Orders are delivered within 2–3 days of purchase. Local pickup is not offered.
30-day money-back policy
We offer a money-back policy within 30 days of the purchase date, only for products that are unopened and unused. To request a return, contact par3designs@gmail.com or call 716-785-9617 with your order details.
For order, delivery, pickup, or return questions, contact us.